HORRIBLE. Order was placed yesterday. Email received with an ETA of 9 AM today. No updates, no calls. Called the call center waited an hr and a half and the call was never answered. Had chosen text option and received a text asking how they can assist and answered. And continued to text for a complete hour even while on hold. Nothing. I am disputing this charge with my CC company as I have called another that ANSWERED and were QUICK to respond. They are either closed or understaffed. If they are closed or have operational hours other than 24hrs, they need to announce that on their recorded line. The call center needs to prepare and staff for high volume call days such as winter storms, and other possible events that would drive higher calls. Which obviously they did not do. The texting software platform probably needs a FULL overhaul too.