If I could give a zero rating, I would. I was stuck in midtown manhattan in a parking garage with what I thought was a dead battery. Called these folks and the nice man on the phone said someone would be out between 11am and 12:30pm. Just in case there was some other problem, I'd have time to get to a mechanic. He was also supposed to test the battery first, and if I didn't need it, I would only be charged for the service call. At 1, I called again. Tech is on his way. Called at 2, now the tech is in the Bronx working on another service call, they have no idea when he's getting here. He finally showed up at 5:30, after all the shops were closed. I asked him to check the battery first, he said no, he already bought it so I would have to pay for it one way or the other. It ended up NOT being the battery, it was the starter motor. So on top of an unnecessary service that made me wait all day, I had to pay for a tow out of manhattan, a motel room since I'm not from here, and the repair on my vehicle. Asked for a partial refund, but on the one and only occasion I got someone on the phone, all sales are final. And to add a cherry on top, when I finally got home and took a look at the new battery, it's not even the one they sold me. This battery is a used $85.00 Autozone off-brand, not a $247 DieHard. This service is a scam and they are not even accredited by the BBB. Take a look at all the reviews and you can see for yourself what they do to people in need.