The good part: 1) I called and they came within 90 minutes. 2) the young man was a nice guy with a great attitude. I tipped him $20 The bad part: 1) it said that I was getting a Die Hard battery and the battery he installed was a Continental. How/why did this happen. 2) The total fee for your service was $400. The serviceman left me an invoice from Continental battery showing that you paid $70.29 for the battery and $19.0 for the core which will be refunded when you return my battery. So you charged me over $300 for a 15-minute drive and 15-minute installation? 3) He did not know how to remove the battery so after I he left I went on YouTube to see what he should have done: a) He should have first removed the carpet at spere cover but instead kept reaching under these which slowed him down and slowed the process. b) he removed the bolts from the front and back after removing the connection from the terminals but it took him 5 minutes to find and remove the second bracket on the left side of the battery which enabled him to take the old battery out from the trunk. He is poorly trained. c) He then replaced the battery with the new Continental battery and I told him that it was not the battery purchased. d) He then reconnected the positive and negative terminals but did not clean the connections as I was taught when I was a child (removing corrosion). e) He then placed the spare back in place but could not get it centered, He next placed the spare ring in place but could not get it centered into the spare but tightened the spare down anyway. f) He then straightened out the carpet and cover and realized that he did not replace the plastic battery cover but told me that it is not important. If Chevy designed the car to include the battery cover it must be for a reason. It's now sitting in the trunk of the car. So to me I don't think it's right to blame the young man but I do hold you responsible for sending a poorly trained and inexperienced person to a job that he is not good at. I would like you to send someone here to remove the Continental Battery, replace this with a Die Hard and put the tire, covers and brackets back in place as they were when your technician arrived. I wrote a short note last night and did not get a response. Pretty bad job, people. And having your technician hand me the battery receipt showing that you paid only $70 for a $400, 15-minute installation is not a smart business practice. I tyhimk that my one star is generous.