There would be a $99 fee charged for the dispatch. EVEN IF I AM CALLING AFTER YOUR PROMISED TIME AND THE BATTERY HAS NOT EVEN BEEN PICKED UP YET much less delivered and installed? Rep told me it was POLICY! The REP changed the status of my order as I was speaking to her to reflect that the order was in transit- mind you this was well after the 2 hour promise. Recieved email at 2PM thanking me for order- I believe this is the time the REP updated the status to in transit. So your delivery policy is garbage and can be ignored but your money grabbing policy is enforced? REFUND SHOULD BE PROVIDED FOR FULL AMOUNT - ORDER 46329