I scheduled an appointment for them to come to my place of employment to replace my car battery. I let them know from the beginning that my vehicle was a hybrid. The earliest same day appointment was 2:00 to 4:00 PM. Jaylen called to let me know they would not be able to come until 4:30-5:00 PM. I had to repeatedly call Jaylen and someone finally showed up after 7:00 PM. The person that showed up was unprepared, had no idea where the battery was in a hybrid car. He kept on saying it should be in the back seat. I had to google where the battery was to tell him. I had to remove the covering of the battery in the vehicle myself. He had the hardest time removing the battery. He didn't want to place the protective cover over the new battery because in his words that was just a hassle. I had to put the covering back in the vehicle myself after the battery was installed. He had no flashlight just his cell phone. I had to use my cell phone flashlight so that he could have light. I thought this would be a fast and convenient way to have my car battery replaced. Instead it was expensive and they were extremely unreliable. Jaylen kept on telling me the person coming to change the battery was not answering their phone.