AVOID AT ALL COST!! This company is a scam! My service request was below average and I did not receive the DieHard Gold battery that I purchased. Instead I received an FVP battery that died on me the next day. After reaching out to customer service to request warranty service, I was told that the company policy had just changed a day after I purchased and I would have to pay $99 to service a faulty new battery that their company sold me. After not agreeing to this, I asked to speak to a manager and was told the manager is really busy and would give me a call back at a later time which they never did. I ended up having to purchase another new battery from AAA and regrettably, accepting my loss of $362 from this scam company as a lesson learned. STAY AWAY!!!!!