My initial impression of 1-800-BATTERY was good when I spoke with customer service on the phone to set up the appointment. The person I spoke with assured me that the service provider would test the battery to ensure it needed replacing, replace it if needed, and help troubleshoot other ways to get my vehicle running if it was not that. The service provider only did one of those things - he didn’t even come prepared with a way to test the existing battery, and had zero interest, or seemingly knowledge, of how to troubleshoot anything else. My vehicle still wouldn’t start after he replaced the battery, so I called customer service to see what my options were. Meanwhile, the service provider was asking me to sign off on the job so he could leave. I said I wouldn’t sign off yet because I wanted to know my options. Customer service said I could have him remove the new battery and just pay he service fee of ~$90, or I could keep the new battery for the ~$314. Before I had a chance to tell the service provider I wanted the battery removed because it wasn’t working, he said “good luck, honey” and drove off. Customer service was apologetic in the moment, and said they’d get him back to remove the battery. After that, I never heard from them again nor could I get a hold of this agent again. So, here I am with a “new” ~$314 battery and an immovable vehicle.