I appreciated the timeliness and updates of the technician. He spent a few hours here, distracted on phone calls for much of it, but did get the battery replaced and had me make sure the car starts, which it did. Warning lights were on about battery discharges but he assured that they would clear and when I asked him about programming, he said there was no need to as he'd keep the charge while swapping. I have now used the car for a couple of days and looked in the trunk and noticed several issues. * The plugs were removed but not replaced (and I could not find them in the trunk to put back). The first photo is the other side as it should be and the others show the battery side with the holes and no plugs. * From my research, everything points to battery programming being required for my make and model - for instance, https://www.bimmer-tech.net/blog/item/115-bmw-battery-replacement-and-registration * Every time I start the car, the date and time are not set and need to be reset. * A battery discharge warning comes up every time I start the car. There are no accessories plugged in. I have contacted the company 3 times and they are not responsive to fix the issues.