Terrible customer service. I set up an appointment for a 10am-12pm window. At 11 I chatted with someone on their website to check in, since I couldn't view my order status myself because the forgot password link does not work. I was then told that a technician now wouldn't be able to come till after 3 and they were checking to see if they could find a different tech. At 2 I reached back out again to see if they had any luck and their response was "I'll reach out to the tech". I was under the impression they were already doing that. We then settled on them coming out after 5 pm. No call no show all night. We called the next morning and their response was they could not get ahold of the tech so they don't know when he will be out. Absolutely terrible communication. We canceled immediately. Very unprofessional company in my opinion. Would not recommend.