This was the first time that I have used the 1-800-Battery service and for the most part I was very pleased. I was initially given an estimated arrival time of 1 hour, about which I was very pleasantly surprised. But then (after that hour) the estimated arrival time was bumped to FIVE HOURS, and I was not happy about that at all. But the technician (Chad) got there about an hour later, and he told me that there is some flaw in the software which greatly increases that time. Chad did a really quick job, and was professional in every way. So all in all it was a very good experience.