I needed a new car battery straight away. I called 1-800-Battery because you guaranteed that you would deliver the battery AND install the same. The cost of the battery was ~$100 more than I could buy from AutoZone or Advance Auto, but I was willing to pay for installation and quick service because I needed to get on the road. The battery was delivered, but the person responsible for installation never arrived. So, I installed the battery myself. I called you and you gave me a $99 refund, which is OK. However, I now have a dead battery in my garage that I don't know what to do with. I expected service from you. You 100% failed to deliver. I'll wait to hear from you, but will soon post a negative review of your service.