Purchased battery and installation for 2013 Ford Escape. Installer spent 2 hours trying to remove old battery by dismantling and removing the air filter assembly to get at it. In doing so, got one of his tools stuck on the old battery. Then tried to get at it by removing the drip pan that hangs over the battery but couldn’t get the wipers off to do that. After 2 hours, I told him to put everything back together and forget it. Car is still in my driveway with a dead battery and I’ll have to have it towed to dealership tomorrow so they can do what he couldn’t. PS: In putting parts back together he’s missing 2 screws and a nut. He has to return at 5:00 with his supervisor to retrieve the stuck tool and replace the missing hardware. !!!!! Will not ever use this service again!!!!