This was my first time using 1800BATTERY because typically I'm a DIY but my battery seemed to be a problem, so I contacted them. Unfortunately, the service technician (Adam Balenovic) was horrible...maybe having a bad day. Upon arrival he never diagnosed the problem as advertised to confirm it was a dead battery. I had to take a meeting, so I wasn't looking over his shoulder, but he simply replaced the battery. When finished I had a few questions such as, "did you confirm the battery was dead". He begrudgingly responded, "no" and left. I get we all have a bad day at times, but really?