I requested a dead battery to be replaced back on Sept.8 at like 8am CST. Later that day around 1pm I called to advise I have a push start car because I wasn’t sure if that would cost me more than what I paid which was $275.58 for a 2014 Nissan Altima battery replacement. I spoke to one of there customer service representatives who stated they were having issues with even getting in contact with the technician and will reach out tomorrow which would be Sept.9(Saturday) with an update. The next day no contact so I decided to call on my own and a different representative advised me they still haven’t been able to reach the technician and he sometimes “flake out” on them. Please keep in mind this company knowing this has already charged my card. I waited all that day which was Saturday and still my order hadn’t moved. I was told if I cancel then I would receive my full refund back to my debit card within 5-10 business days. I cancelled on Sunday so the first business day would be that Monday which was Sept.11. As of today Sept.26 I still haven’t received my refund which is ridiculous when this company (1800 battery) knew they had a janky technician that don’t even show up to work! My money should’ve been back on my card that same week! Now I have to dispute the charge with my bank since they just can’t get it right. So, I would recommend anyone who uses 1800 battery call them to make sure they have a working technician or technicians in your area because they’re not what they advertise which is having technicians available in your area!