It was a terrible experience. I called at 6:30am on Sunday morning and was given an appointment that someone would deliver and install a car battery between 9-11am that morning. No one ever showed up. I tried calling and I also used the text option. No one responded. I was concerned because they already placed a hold on my account for almost $300. I called again and waited for 4 hours in their queue. I finally gave up and called the next morning and a supervisor explained that they closed at 10am on Sunday. They didn't even turn off their phone queue so that whole time was a complete waste. They came the next morning and did the job but it was a very bad experience and I'm getting AAA so I won't ever be stuck having to call this company ever again