I was not pleased once I made my appt; it was supposed to be between 8 and 10 am; when the time came and went, I called numerous times, and was put on eternal hold. I left a voice mail, which was never responded to, and I sent an email, which went unanswered. Finally someone showed up hours late and completed the task. My battery is supposed to have a three year warranty, but I was give no paperwork; what happens if something happens to the battery? And when I finally got the message that the tech was on the way, I was given no ETA; is he an hour away? 10 minutes? Very unhappy with the lack of response from this company.