Overall the service was acceptable. Please accept this feedback to make the customer service experience much better. First, there was not a clear understanding of the service tech's arrival time vs the battery arrival time. Some confussion could have been avoided if this part was made clearer upon the ordering process. Second, the text alerts to my cell phone did NOT sync to the online arrival times of the tech. This was also extremely confussing as a new customer. Yes, overall the service was acceptable but could have been so much better. I had to call your cust/sv team to get an accurate understanding of what was happening. At one point I was told the service tech had his cell phone set to 'walking times' which is why the online system was sying ETA was 7-9hrs, while at the same time I'm getting text alerts saying the tech would arrive in approx. 30 minutes. Please improve your customer communications. Again, I also suggest putting (in plain simple language) that the battery would ship seperately from when the tech arrives and that a 3rd party is involved with the battery delivery because again when I spoke with the battery delivery service they had no idea what I was calling about and it took me a few minutes to put the puzzle pieces together. Again, as a 1st time customer.