Technician arrived to change my car battery 2 hours late, with no apology. He arrived in a beat-up old car with simple set of tools (he even had to borrow some of mine). He had no equipment or knowledge about maintaining power to the car to maintain computer memory and he had no OBD2 scanner to update vehicle onboard software with new battery installation status. I could have fitted a battery myself, but I used this service thinking it would be done professionally and in accordance with the vehicle manufacturers requirement. I will not use this company again for car battery replacement.