On 8/24/22 I had a battery replaced. Then over a year later on 2/19/24 it wasn't working. 1-800-Battery said if the battery was dead, they'd only charge me half of the $100 service call. The battery was completely dead and was replaced but the company still charged me $102.96. I got an email stating they refunded my $49, but they never did. I've called multiple times asking for my refund and never got one. The only reason I knew that I never got the refund is because I'm always checking my credit card statement. That is a pretty crappy way to treat the customer.