I could not possibly be more happy with the service I received from Battery.com. From the quick initial response and near instant reply to back-and-forth concerns or questions throughout, to the super professional, knowledgeable, and personable technician, Kevin Moran, I was absolutely beyond satisfied with the service. Yes, it was more costly since I was out-of-town and had no resources to get and install a new battery on my own, but the convenience and peace of mind brought to my husband and me - largely due to Kevin's assuring expertise that, no, it was just the battery and not the alternator - was WELL worth it. Great experience with a super company.