I called for car battery at 10:45 AM because website said delivered in 90 minutes. Operator told me he will put me in 11 AM to 1 PM timeslot but will arrive before then. Will get email updates on status. At 12:30 still no battery and no email updates. I called back and he says drivers picking up battery and will be there by 1pm. I called back at 2:30 PM. Still no battery. Still no email updates on status. I talk to operator and put on hold for four minutes and then disconnected. I have to call back. Now I am told driver is close but has a FLAT TIRE, REALLY??? At 5 PM still no battery, still no email updates. I called to CANCEL my order, this is ridiculous. I am told at this point he is on your street. Will be at your house in a few minutes. An hour and a half battery delivery/install turned out to be a SIX HOUR AND 15 MINUTE wait. What a shame. If delivered in a reasonable amount of time and email updates rating would be better. I did this to same time. I could've driven somewhere and picked up the battery myself and save time and money.