I elected to go through this company as I really needed someone to install my battery. Wen through the process and when the battery arrived I reached out about scheduling my install. I was advised then that I had only purchased the battery. Everything through the process says the price includes delivery and installation, even their FAQ's. Apparently my area doesn't have a tech for install. So I ask about returning the battery...now I have to drive to their location between their hours of 8-5p, which happen to be my hours so I'll have to take time off of work to return it. Just be aware of what you are buying and getting. It's not a convenient process.