The tech was over 24 hours late from what I was originally quoted by their site. No one called me to let me know they would be late, I had to reach out to them and ask where the tech was only to be told they would not arrive until the following day. This forced me to use vacation time from work as I was left stranded unexpectedly. The next day the tech was an hour late past the install window I was given, at which point I did not believe they would be coming at all so I pulled my battery on my own using the wrong tools I had available and planned to walk it several miles to an auto store. Tech arrived right as I was getting ready to leave. He did not have the same battery that I ordered but he at least did install it. 1800Battery offered me a discount for all the trouble, but then refused to discount me more than $10. A complete joke, I would only recommend them to my enemies.