I was happy with the experience overall. It's more expensive than buying a car battery myself and installing it, but you pay for convenience, right? The technician was great - polite, friendly and efficient. The only thing that could be better is if they would state timing expectations more clearly when ordering. I placed my order on Saturday night and had to text on Sunday morning to find out status. Site says 2 hour turnaround time is typical, but that's if you order within normal business hours. There wasn't anything that I recall that explained that up front. If I had known the earliest I would see a status change on my order was the following morning due to an after-hours order, I would have been all good. I would still recommend them. I may have saved more than they charged by avoiding a tow to a shop.