This was a horrific experience. Everything that could go wrong did. The entire time it truly felt as though we were being scammed. I paid in full and then had been told 2pm. At 3:30 I texted and asked where the promised tech was. I received a text back that said “per the tech the time is now 4pm-6pm.” We continued to wait. At 6 pm I texted yet again “where is the tech?” I received a text back that said “he is delayed another 45 minutes.” After 45 minutes I texted again and asked where he was. I got no return message. I then canceled the order at 7 pm. The “tech” showed up after 7:15 pm and was angry and had an attitude. Yelled at me, argued with me and could have cared less. That’s how I was treated as a customer Mr. CEO. This was an absolute train wreck Richard! The COO if you have one should be fired. If my refund does not show up promptly I will turn to authorities, including the attorney generals office in Nj (so many bad reviews and complaints) to call attention to the business practices of 1-800 Battery. I know for a fact that you will not see this Richard and that the note I received asking me for feedback was simply a form letter. But perhaps other consumers will view this and know that this company has zero credibility. Thanks for nothing. You all should be held accountable.