There were 3 issues in fulfillment of the order. 1) delay in order fulfillment Online order page said battery will be delivered within 2 hours but the order fulfillment company sent technician only on next day (they said online doesnt reflect the technician availability. If so, then you should get the online order system fixed to set the right expectation). 2) wrong part was installed. While ordering, I paid for Diehard Gold battery but they have installed Exide battery. I called it out, told technician, call center, their manager but it was not remedied. I had to accept the part sent to my house otherwise they asked me to pay 100$ for technician dispatch. 3) No response to customer complaints. There is a cost difference of 100$ between sold and installed parts and i asked for the refund. But the company hasn't even acknowledge my request and there is no response from the company so far.