I called for a battery issue. The service was good but I needed to call to see what the status of the tech arrival before I received any communication. Then things seemed to happen. I would suggest a better arrival estimate. The first message said the arrival would be within 7 hours. Then an hour later I got a message that they were about 10 minutes away. If I had not looked at the tracker map I would have not seen the change. Then I went outside to wait for the vehicle to pull up and the tracker said they had arrived. I walked outside to look for the technicians car and saw a car sitting down the block. Just sitting there. It was an unmarked passenger vehicle. I just waited outside and about 13 minutes later that car pulled up to my house. Don’t know if it was a lunch break or what. The tech really never explained who he was nor really said hello. Just started setting some tools out of the back of his passenger car and changed out my battery. Never checked it for charge. I knew it was dead because I had checked it and tried charging it overnight and it was still dead but this seemed not as professional as the advertisements indicated. I needed to provide the tech with tools so he could get the battery out. Well I gut a new battery but not impressed with the professionalism of the company.