3, I was under the impression that I would receive fast service because the form indicated ASAP. My fault, I didn't read the entire form. I ordered at approx. 4pm Sat. Service tech arrived approx. 10a Sun. Apparently, they are capable of accepting a payment, but unable response to their text based customer service. Battery was slightly larger and tech couldn't replace 'hold-down bracket' so he gave me the screw (he removed) used to restrain the original battery and informed me to hold on to it. Beyond that, the tech was polite and patient. Apologetically, I can't say that I would refer a friend