Overall my experience was okay. I really hoped I would be giving 5 stars but I had a few issues along the way. I ordered and scheduled delivery/install and no one showed up or texted. I contacted customer service about an hour after my scheduled delivery/install time and was told that the initial battery I purchased was the incorrect battery and no one was available to come that day with the correct battery. During that call, I was informed my vehicle had 2 batteries and the one needed was not the auxiliary battery (which was what was ordered). The correct battery was then ordered and another date/time for delivery/install was scheduled. I waited again on the date/time scheduled and no show/no text again! I called and was told there was no tech available in my area on that date and they rescheduled me for the following day. Finally, on the 3rd scheduled day a tech shows up to install my battery. I received texts when he picked the battery up, he was in transit (the time away as well) and once he arrived at my home. The tech was on time, professional and courteous. I believe my experience would have been better if I was communicated with properly and as stated I would be during the process. Based on my experience, I hope communication with customers improve and customers time is valued more.