Went through the website on Sunday for an appointment. They called me and said they would be here between 9:00 and 11:00 on Monday. At 18:45, I went back to their website and started a "chat." They told me they were behind due to the weather, and they would be here at 9:00 Tuesday. They called me around 16:00 Tuesday and said they would be here at 9:00 on Wednesday. At 18:00 Wednesday, I canceled the order. A few hours late due to weather I can understand, but there's no excuse for being more than two days late. Poor communication, poor planning, poor management. Do not use.