I was waiting to write this review to see if they'd make it right, but alas. On January 27, 2025, I used 1-800-Battery to come out to my house and replace the battery in my PriusC. I've never had battery issues with this car before and it's also my first Prius. I was surprised to find, when the technician removed a piece of my back seat, that the battery was located there and not in the hood as it is with most cars. He put that piece on our lawn and then replaced the battery and was able to get the car to start, but there still seemed to be issues with the electrical so he advised I take the car in and he put all the pieces back and left. So I towed it to Toyota and, in the diagnostic process, told me that the back seat and anchors were broken and needed replacing. An $850 repair. I contacted 1-800-Battery and made a claim for that piece only (the other repairs to the electrical I was happy to pay) since their technician broke it. Thus ensued 6 weeks of back and forth. The technician claimed I had removed the seat already when he arrived (how would I have done that - not only did I not know HOW to do that, but I didn't know the battery would be in the back seat) and then later he claimed that I had loosened the anchors myself, both lies. When I finally got a manager at 1-800-Battery to talk to me, Macy, she told me that they were working with the technician's liability insurance, who is a contractor, to reimburse me, but it would take a while. Fine, so I wait. I call back several times to check on my claim and am constantly told that Macy is in a meeting or on the other line. Today, I received an email stating their support of the technician's claim that I broke the seat myself and they won't be covering that cost. So I suppose I'll need to go to small claim's court with my witness. The battery work was fine, but if they can't support their customers when their own technicians break a car part, then I wouldn't trust them at all, especially when I know they must be insured and their contractors must be insured to operate in Oregon.