Car insurance premiums change randomly after initial purchase Car insurance premiums change randomly after initial purchase. Poor customer services. Prices for making any changes are exorbitant. This company manipulate with prices. They keep our money, in addition to charging abusive prices for cancelling or changing the policy. They make their money from applying extortionate charges on top of the premium. They will offer you a competitive price, take your money and then ask for further "validation" paperwork which will result in your premium being increased. Onwards to the Financial Ombudsman.