Called to cancel my car insurance a month ago; premium rate service and first representative took a very long time to locate my account, and didn't appear to be aware of the site/programme. The assured me it had been cancelled, but I was still billed the following month, on a car I had told them was scrapped. Phoned back and spoke to another representative who apologised and referred me to management, assuring me that I would be called the same evening to conclude the matter and that all I had to do was forward the DVLA document, which I duly did, within 10 minutes of our call. I received a separate email from accounts saying that I would be charged a payment default on the account, my having cancelled my standing order after being told my account was closed... I called back again the following day after not hearing back as customer services had promised. At last I dealt with a customer representative - Chris, who was polite and efficiently closed what was still termed a 'Live' account, despite my two prior assurances of it being closed. On top of this, the added administrative extras have meant that I have had to pay above and beyond the two months' insurance fees I had been charged extra. Overall, my experience in closing down this account has been nothing short of calamitous - in the way in which it has been dealt by 1st Central; I have had to continually chase up what appears to be a discordant departmental/communications system, and the extra fees have been a difficult one to swallow given the time and phonecalls I've made. I would certainly not recommend this company based on my experience.