We changed the car and contacted them regarding moving policy to new car. The quote provided was ridiculous thus we sought insurance elsewhere at a much cheaper price. When contacting to cancel policy was informed not any do we have to pay a £50 cancellation policy we also have to pay £50 arrangement fee. In all my years driving and using insurance companies I have never come across such high cancellation fees. Where was their high level of customer service trying to retain existing customers. I would definitely not recommend 1st Central to anyone. They need to review their cancellation fees and look at customer retention rather than shafting them for fees that just aren't justifiable.