No option for zero stars- if your wanting a smooth easy transaction I would maybe think twice about going with 1st Glass UK. All good initially, came out the next day after enquiring, quite pushy but agreed door was what i wanted and was 6 weeks wait. I had to contact them after 6 weeks very hard to contact no answer through email and phone rings out. Eventually told a problem would I consider different door said no so was told to wait longer and install was booked. On day of install no sign so rang and spoke to Mark he said there was problems and no door today. At this point and doing more research and seeing bad reviews demanded cancellation on their part for not producing goods Mark agreed and full refund would be with 21 working days. Thinking the stress was over I was then told as they're a small company they would have to refund bit by bit. Well 4 months later constant calls and emails (72 calls in total) finally get a refund. They do not care about customer care. They quote that they're "open, honest and explain decisions" "answer telephone calls courteously, promptly and professionally" "provide best customer experience" "treat you fairly and with respect" "respond to emails within 2 working days" "apologise if things go wrong and use their best efforts to put it right" all these customer promises are rubbish and I'm still awaiting a response from all my email complaints. I could only ever get through to the sales team any other options on their number wouldn't answer. Strange to say they would answer if you selected you wanted the sales team hey? Its been very stressful, they delayed me thinking I would get my chosen product then cause me a lot of stress and hassle when finally agreed to refund me. I have since gone to another firm had my door made and fitted with absolutely zero problems and 100% happy with it this all happened still before I got my refund in full. Happy just to end this experience but a warning to anyone else considering it might not be plane sailing. Do your research pay any deposit with credit card not balance transfer.