AVOID!!! Paid a deposit for a new front door, sales men pleasant but extremely pushy. Looked into the company and decided to cancel within the 14 day cancellation period. Emailed with form was acknowledged, followed up over the phone and told it would take a month to receive refund. As others have noted only line you can get through to is sales who can be rude when they realise it is not a sale call. Month came and went and no refund. Called on multiple occasions, told it would be paid by end of week for a number of weeks. Received advice from citizens advice bureau to write up the complaint and request for refund. This has been ignored. Nearly 3 months later and still the same thing. I am currently trying to see if bank can help. Exhausted and angry, very glad I cancelled and did not pay any further money up front, stories from the other reviews sound awful and so sorry to learn of the breadth and depth of this companies scams.