I just ran across your web site yesterday! I ordered the chair I wanted today. Review of the process: contafcted listed phone number and was greeted professionally by a gentleman I believe the name was Joe. I was totally impressed as to how he guided me through this transaction and seemed like someone I woul;d want working for my company. 123 everything documented and arranged...NO STRESS! I am awaiting to see how smooth delivery goes and if it is even a quarter as nice as placing the order I am the Landlord for a Senior Independent Living High Rise in downtown Pittsburgh and we are non-profit and will be needing furniture for out lobby in the near future. We also have 14 other high rises as well. Perhaps when we are ready we can also purchase for our needs at that time. Overall....AWESOME service.....THANKS JOE! Ever in Pittsburgh.....give a yell my friend. This guy should be a customer service trainer. Dean Hess John Paul Plaza 412-683-5850