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Anonymous
SHOP SOMEWHERE ELSE, NOT 1STOP!!! I placed my order and paid for it back in March 2023. A portion of my order (The headboard & bed) came in six months later. The remainder of my order just got sent out for delivery over a month ago. The delivery team delivered my bed, and it was dirty and stained. They said they could send someone out to clean the upholstered bed when the people came to clean the bed they said they couldn’t get the stain out without ruining my rugs. I tried several times to coordinate delivery with the local shipper and NSD and they kept giving me delivery times that I did not ask for or did not work with my schedule as I’m always traveling! I gave them the dates that I would be home, and they just decided to deliver to place delivery dates whenever they wanted to! Finally, they dropped thousands of dollars of furniture on my front porch when I paid for room of choice delivery! Keep in mind, I’m a lady that weighs 120 pounds, so there’s no way I could get any of this furniture into my home, which is why I paid extra. The local delivery teams phone number did not work, and every time I tried to call them to rectify the situation I could not get through. When I called NSD, they could not even get through to the local delivery team. I’ve called and called several times, plus sent emails and could not get a resolution to this issue. I called NSD and one stop who claimed that they sent emails to the local delivery team with the desired delivery dates and no one ever replied to me with any type of resolution or confirmation. Finally, I just gave up & wanted a refund because I’ve waited too long for my furniture, and they did not deliver in a timely manner, and did not deliver what I paid for. Then, one stop, says that I would have to pay a restocking fee to get a refund, even though I never signed or accepted delivery of any of the items in my order that they just left on my porch for porch pirates to steal! I would never, never, never use 1Stop ever again! This was an overall terrible experience.
10 months ago
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1StopBedrooms has a 4.9 average rating from 4,638 reviews

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