I was initially attracted to 1stopbedrooms by their competitive prices, which led to substantial savings of over $800 compared to Ashley Furniture for an identical sectional. Their efficient shipping further impressed me. However, a minor issue arose during the confirmation call for delivery when I was informed about an additional $200 charge for connecting brackets. This detail was not disclosed on the website, which I found misleading. While I appreciate the eventual adjustment to $100, the lack of transparency felt concerning. The representative's response, while professional, did not fully address my concerns. It's crucial for businesses to uphold transparency and clarity in their pricing policies for customer trust and satisfaction.