I came to this website by doing a google search. It was not my first choice, my first choice was geek squad but it turned out to be too expensive for me. So I went searching. I found other places and was guranteed a call back but none ever came. Granted it is Labor Day and a holiday however to remote pilot to someone's pc should have been an easy fix. Not quick, but easy. So I expected someone to work on the holiday. I needed this pc fixed today as I work from home and my pc is my life. Sid was excellent. He was knowledgable, fast and reliable. He also didn't make me feel foolish for asking questions. And he worked until I was satisfied with the finished work. He was also reasonably priced. I will not only use him again, i will recommend him to anyone who asks.