I was fine with paying the $69.99 fee to show and diagnose the problem. After informing me what the problem was, I said okay go ahead and fix it. Shame on me for not asking how much the charge was going to be because it was just labor and no parts. The door gasket on my refrigerator had to be removed, soaked in hot water, put back in place and then dried with a hair dryer to make the gasket expand and fit tighter. The tech said that I owed him another $140.01. I asked what the hourly labor charge was and he told me $210. He said that the labor charge was that price if he was there 1 hour or three hours. Can't believe if he was there for 3 hours that the charge would have been the same. He was there for 45 minutes. I called the service department, messaged them a copy of the invoice and Christian said he would get back to me. He did but no adjustment was forthcoming. I felt like I was deceived by the technician by him remaining silent. Will never do business with them again because of this reason.