I thought these guys were local, but it is actually a call center somewhere and they send someone on their list of independent repairmen in your area to come to your house. That means no guarantees and no refunds. I paid $150 in advance for the repairmen to come to my house and fix two different appliances. The $150 was supposed to be applied to my repair cost. My washer - the guy looked at it for 10 minutes and said it would cost more to fix than getting a new one. So, I thanked him and said how about my drawer microwave. These microwaves cost over $1,000 new so yes, would have preferred to get it fixed. He looked at it for another 10 minutes and told me that it was old (12 years - that is not old in my book) and he wasn't sure he could get the part. He called me once and said he was still looking for the part. Bottom line, they never did come back and the $150 they were going to apply to the repair is gone. Afterall, if they say it can't be fixed, how can they apply the down payment that you paid to have them repair your appliance. Buyer beware!