I ordered a hoodie and after much delay when I tried to cancel I was told I couldn't cancel and that I would have to accept the goods then return it. When it finally arrived I thought I may as well try it on but it was the wrong size anyway so I returned the item. on 4th January I received a notification I had received a partial refund of £32.01 in spite of paying £35. There is no reason for this as the item was perfect and in the original parkaging. All you have achieved by deducting £2.99 is to guarantee I will never use your company again and will warn others of the returns process