Our experience with 360 Blue has been bad from the beginning. 360 Blue has always been incredibly difficult to communicate with. They went back and forth about promises and refunds during COVID and due to our lack of air conditioning during our stay, and their customer service has been consistently poor. When we arrived at our beach house in Santa Rosa Beach, the air conditioning was not working. After many attempts to reach 360 Blue, we realized they were aware that the air conditioner needed to be replaced, but failed to inform us of this situation before we arrived. They sent us a loud and useless swamp cooler! They said they would bring us ice to keep it running but of course didn’t follow through with that promise. We spent a lot of money for a premium beach front home that ended up feeling like a swamp! The house and experience could have been good and we would have returned, but we will NEVER rent from 360 Blue again. An Uber driver even commented on how 360 Blue is notorious for bad customer service because they know they have a monopoly in the area and will continue to get business regardless of how they treat people. During our stay we were told that we would be compensated for our terrible experience but nobody reached out. Therefore, I took it upon myself to begin the process. I have been told by several 360 Blue team members that my refund would be issued and they would give me a follow up call and none of them kept their end of the bargain. I was told by one staff (won't say their name) on June 10th that I would be receiving a partial refund of a measly $500 for the experience. When I didn’t receive the money I called and spoke with another INCREDIBLY rude staff member on July 14th. During our conversation she informed me it was never submitted but she would submit it and the money would be in our account in a few business days. I asked her if I could please speak to a supervisor and she wouldn’t put me through and said one would call me back. I never received a phone call and I never received the reimbursement. I then called for a third time and spoke with a different staff member on July 28th. She said the money couldn’t be refunded because we had contested a charge with 360 during the time when 360 told customers they would refund trips due to COVID and then went back on their word. She told me 360 would be cutting a check for $400 ($100 less than the agreed upon amount). I told her this was not the agreed upon amount and she told me she’d speak with her supervisor because she was the last to handle the account. I also asked her to please follow up and call me and have her supervisor do the same. Again, I never received a phone call, email, or a refund. I spoke with a fourth staff member on the phone Monday, August 23rd and was told a check was mailed on August 3rd. I have yet to receive the check and it is now August 29th. The fourth staff member said she was going to send a follow up email to the previous people I had talked to about the status of our refund. I also asked that member to have the supervisor call or email me directly and she has yet to reach out to me. At this point I am fairly certain I will not be receiving a refund as promised but want to make sure others are aware of our horrible experience with this company.