Booked a trip in November to 30A Florida (Rosemary Beach Area) in Nov of 2021 because we went the year prior and it is an amazing place. This year we wanted to rent a nicer house with a private pool since we have kids and wanted to have the freedom to swim when we wanted. 360Blue had the house named 3 Little Birds avalible and it was the perfect fit. Large, modern and clean with a private pool. I booked the house with a 50% deposit of almost $5,000 for an almost $10,000 rental for the week. Yes, they took 50% up front 9 months prior to my arrival. The other portion was do 60 days prior to my arrival. After all was paid I got my confirmation email with my check in information about 2 weeks prior to my arrival. A week before my arrival I got an email from my rep that he needed to speak with me about our rental. Once we connected he informed me that our house was no longer avalible because the owner of the home decided to remodel the floors and ran into an issue with the company doing the work. My rep assured me that they would accommodate us with even better property and with a pool which we really wanted. I was sent 5 properties and none of them were in the same community we booked our original house in. This was a huge inconvenience for us because we were vacationing with another family who also had a house in the same community as we booked it that way from the beginning. Since our options were limited we selected a house that was sent to us that our rep at 360Blue said we would be able to rent. It was much more than we spent but since he presented it as an option we went with it even though it did not have a pool. In the meantime I canceled my beach service chairs and umbrella for the week and wanted to relocate them closer to my house. To relocate to the new Beach I needed a beach access code from the rental. This prompted me to follow up with my rep and see if he had the new house confirmed. After contacting him he informed me that they reached out to the house owner to see if he would extend a discount. Are you kidding me! I told my rep this wasn't my problem and if they needed to eat the extra cost to accommodate use 5 days before we travel then so be it as we have rentals cars, flights and a boat booked. He told me there could be a possibility that if the owner denies the request we would have to pay the difference! That was not happening so I suggested a smaller house he sent and he explained that we would be in the same situation with that one as well.  360Blue said they would refund my money but that would be all they could do if I didn't want to pay more. With no choice left and 5 days out from our trip, I requested my money back. Best part is it took them 7 days to return it. To make sure I secured a house for our vacation I was forced to put out another $8,000 in full for another house in the original community but smaller and no pool. At one point I was out $18,000!!! This company doesn't not care about their clients time, money or satisfaction. They did absolutely nothing and I mean nothing to help us find a new home. To make matters worse I canceled my beach chairs from my original location and when I booked again to get back to that location because the new house I got was back in the same community they we booked. I called 360Blue and their so called concierge service said since we aren't booking with them they could not help us. So in the end we paid more for less of a house, we paid more for chairs because we need to do day rentals and dealt with major stress through this whole thing. If you want piece of mind and confidence you will have a home to vacation to DO NOT use 360Blue. Also their contract completely holds them harmless for all of this. 360Blue maybe the worst company I booked a vacation through in my life