I cannot stress enough to NOT book with this company. Not only was our vacation ruined because of an AC issue, but now they will not contact us back via phone or email after numerous attempts. Please steer very clear of this company. They took what was supposed to be a relaxing carefree vacation and turned it into a nightmare. Also, the last AC technician told us that they had problems with this house prior to us booking. If you do book, take notes of everything! This is my review left for Calista Vacations powered by 360 Blue: DO NOT BOOK!! We are currently renting house through this company and every night that we have been here our AC has not worked on our sleeping floors. They have sent out an AC company three times and they have NOT fixed it! We have slept in the heat every night we have been here and NO ONE will contact us back. This has been such a NIGHTMARE! Also, the home was not properly cleaned upon arrival either. This has literally been the BIGGEST headache I’ve ever had to experience on what was supposed to be a relaxing time that we have spent a lot of money on. DO NOT USE THEM! Although a review I posted received a response suggesting we were offered to move, this offer came after four days of enduring the problem. With a party of 16 people, relocating was not a feasible option. Moreover, my husband was later informed that no alternative accommodation was actually available, as the initial offer was made by a new employee who was unaware of the actual situation. Consequently, our only "solution" was the continuous visits from technicians and the provision of two box fans, which were obviously inadequate in the Florida heat.