Terrible! Contacted company on multiple occasions due to medical issue and not being able to use our condo. I was told I would be contacted back once they spoke to property manager/homeowner, but they never contacted me back. I understand that my trip was non refundable because we did not purchase insurance, but if you say your going to contact me back, then the customer service thing to do is contact me back. The least that could of been done was refund the cleaning fee, since the unit was not used. Travel to Destin/Santa Rosa Beach area at least 2x a year and there is a reason we use other rental companies. Never again with 360.