Our family has been to Water Sound for several vacations over the years and always had a wonderful time. Unfortunately, since 360 blue took over rental properties in this area, the experience has gone completely downhill. We rented a large home on 151 coopersmith lane for our spring break this year. A couple of the criteria we used to choose a home were to have a golf cart included, heated pool/hot tub and a garage. As you are no longer allowed to rent your own golf cart in this community, this really is a nice convenience. We compromised on a better location to have these amenities. I imagine this house was lovely at one point but it can now be best described as tired; it just hasn't been well maintained. In addition to the less-than-stellar condition of the house, we were disappointed by a number of things: 1. Our golf cart would not turn on and had several flat tires 2. the garage keypad was broken so we couldn't access the garage at all 3. the "hot tub" would not heat up (it turns out it is a "sitting tub" rather than a hot tub...really?) 4. several of the bikes provided by 360 blue were damaged and 5. all of the rugs in the kitchen had been removed and left with itchy rug pads. We called 360 blue and of course, they blamed the previous guests and assured us they would try to fix everything. We offered to change properties but they were all booked for the week so that was not an option. It took numerous phone calls and half our vacation to get some (but not all) of these amenities repaired. The garage keypad was fixed after several days, the golf cart wasn't repaired for half the vacation, the rugs were never returned and of course the "sitting tub" could not be heated above the pool temp. Given that we chose the house largely for these features, we were pretty upset. 360 blue did offer to reimburse us for the inconvenience. They settled on a $300 discount off of our $7580 rental. If you are considering renting with 360 blue, consider if you would be satisfied with this experience and resolution.