This was our first time with using 360blue we felt the staff was very kind and quick to call us back when we left a message. What our frustration was the pool was dirty when we got to the home on Saturday it took till late Monday afternoon before it could be cleaned due to the weekend we were told we also paid 25$ a day to heat the pool and the water stayed around 80-82 when we called to say it was cold they sent someone out and said it was at 86 but I explained I have a heater at home an I know what 86 feels like and this anit it.. I felt like they didn't believe us. After the second time we called about the pool still not being hot they sent someone out again but this time we were at the home and met the pool guy he took a reading of the pool and sure enough it was at 82 but the pool heater read 86 and was locked so no one could make any changes or adjust the temperature so he advised it must be broke and he would let the office know about it... they called us the next day and advised we would not be charged the 200.00$ pool heater cost since we had so many problems and we were very pleased to hear that , but when we got home an checked our credit card we indeed were charged for the pool heater... I'm upset because this was my birthday week to spend with my husband and 4 year old daughter and I felt stressed out over the fact we never got to use the pool and the tv in the living room didn't work half the time we had to go to our bedroom to watch tv. Overall it was just frustrating. I will give 360blue another chance down the road and hopefully will have a better time.