We went on line to book tickets and it was not made clear during the booking process that the war rooms museum would only accept paper tickets. We were unable to print the tickets so had to purchase more tickets when we arrived at the war rooms venue. We called the booking office phone number and spoke to Brad...we requested that the purchase amount be credited as we had to buy more tickets and the purchase process was not clearly stating paper tickets were required. He suggested we write to the company and couldn't help us further. We are unhappy with our experience and will be recommending to others not to use the company if they can't print the booking ticket. I want to follow this matter up further with the company to get a resolution Regards Joanne stringer